Mitel 5550 IP Console

Utilizing Microsoft® Office Communications Server 2007 for presence and instant messaging capabilities, gives operators the ability to ensure that no customer is transferred to voice mail. With Microsoft Exchange® ,operators can run calendar look-ups to help see when an internal party's status will turn from busy to available, giving customers the best call experience possible.

Multi-tenanting support makes it easy for several companies to share a single answer point. Operators are prompted with Call Greeting Cards, making it simple for operators to handle calls in any multiple company scenarios.

Businesses free up valuable office space when operators work from home with the Teleworker solution through the Mitel Border Gateway (MBG), or set-up operators to help during peak call traffic times to make sure all customers get the professional service they deserve.

The 5550 IP Console is ideal for high volume, call handling environments using the Mitel Communications Director (MCD) platform.

Mitel 5550 IP Console provides additional features such as:

• Transfer Assistant: displays the results of an automatic and dynamic search for each caller to allow for quick, efficient transfers
• Quick Transfer / Answer: provides operators the ability to select how they want to transfer calls, using one of three methods: Normal, Auto-Transfer, Auto-Transfer / Answer (Auto-Transfer completes the transfer automatically when an operator selects a destination)
• Calendar Look-Up: allows operators to quickly see when contacts are busy or available to help facilitate accurate transfers
• Presence, E-mail, and Instant Messaging: integrates with Office Communications Server 2007 for advanced user computer status and collaboration capabilities
• My Call History: provides an inclusive history of all calls handled by a particular console
• All Console Call History: provides all operators with a complete call history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
• Busy Lamp Field (BLF): allows operators to monitor up to 5,000 extensions or line appearance statuses on a single MCD, or across a cluster or network of MCD's
• Multiple BLF Lists, Customizable BLF Views, and Tile-Based BLF: provides at-a-glance phone status of contacts in a simple, neat and customizable view
• Comprehensive Hospitality Feature Set: provides a suite of unique hospitality features to hotel operators and receptionist
• Personal Customization: allows operators to present information the way they want
• Attendant Reports with Mitel Call Accounting: allows managers to monitor the call traffic of the answer point, which is necessary in order to focus staffing requirements during peak call times
• Incoming Calls Queue: provides visual indication of all incoming calls, allowing operators to prioritize calls and customize their greeting based on calling line information
• Direct Station Select (DSS): enables operators to answer internal ringing extensions
• Reminder Notes: provides operators with additional information to handle calls with a personal touch
• On-Screen Scratch Pad: enables message taking, and alpha numeric support (text to number) for each individual operator
• On-Screen Bulletin Board: provides a common area for operators to share notes, messages and details across the answer point, and each operator can edit and view the bulletin board
• Recover Key: enables the ability to recover the last transfer with a single button
• Call Answering Priority: allows operators to connect calls based on pre-programmed criteria
• Call Waiting Threshold: allows incoming calls to be routed to other consoles, reducing wait times
• Training: supports dual handset / headset jacks for monitoring or training new operators
• Multiple Languages: supports English, French (Canadian / European), Spanish (North American / European), Dutch, German, Italian, Portuguese (Brazilian), Swedish, and Simplified Chinese